{"id":5277,"date":"2024-01-15T14:35:20","date_gmt":"2024-01-15T19:35:20","guid":{"rendered":"https:\/\/southmountaincreamery.com\/?p=5277"},"modified":"2024-02-20T11:46:41","modified_gmt":"2024-02-20T16:46:41","slug":"south-mountain-creamery-new-home-delivery-website-faq","status":"publish","type":"post","link":"https:\/\/southmountaincreamery.com\/blog\/home-delivery\/south-mountain-creamery-new-home-delivery-website-faq\/","title":{"rendered":"South Mountain Creamery New Home Delivery Website FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Chefs” _builder_version=”4.23.4″ background_color=”rgba(255,255,255,0)” background_size=”initial” background_position=”top_left” custom_padding=”0px|0px|0px|0px|true|false” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_text_color=”#0a0a0a” custom_padding=”||25px||false|false” global_colors_info=”{}”]<\/p>\n

Our <\/span>new home delivery website<\/strong><\/span><\/a> is officially live! Thank you for your patience as we completed this transition. We are excited to share this new shopping experience with you, and we hope you enjoy it as much as we do.<\/span><\/p>\n

We have compiled a list of frequently asked questions<\/b> that we\u2019d like to address and share with you. If you still have questions or need further assistance accessing your new home delivery account, please reach out to us directly at customerservice@smcdairy.com<\/a><\/strong> or 844-762-6455<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/store.southmountaincreamery.com\/store?12=&go=products&cat=67″ url_new_window=”on” button_text=”START SHOPPING” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”|||4px||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”row” module_id=”product-faq” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px|0px|50px|0px||” custom_padding_tablet=”||60px||false|false” custom_padding_phone=”0px|0px|60px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|on|off%22″ _builder_version=”4.16″ max_width=”60px” module_alignment=”center” custom_margin=”|510px|10px|||” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” header_font=”Poppins|800|||||||” header_text_color=”#009460″ global_colors_info=”{}”]<\/p>\n

FREQUENTLY ASKED QUESTIONS<\/b><\/h1>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_background_color=”RGBA(0,0,0,0)” module_class=”lwp-toggle-icon” _builder_version=”4.24.0″ _module_preset=”default” transform_scale=”104%|104%” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”-4px|||0px|false|false” custom_padding=”|||0px|false|false” hover_enabled=”0″ border_width_all=”0px” border_style_all=”none” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How can I reset my password?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#009460″ _builder_version=”4.23.4″ _module_preset=”default” body_font=”Poppins||||||||” body_text_color=”#424242″ text_orientation=”left” custom_margin=”0px||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”Poppins|800||on|||||” toggle_font_size=”22px” toggle_line_height=”1.1em” sticky_enabled=”0″]<\/p>\n

    \n
  1. Click here<\/strong><\/span><\/a> to visit the new home delivery website.<\/span><\/li>\n
  2. Click “Log in” in the top right hand corner of the website. Click \u201cForgot your password?”.<\/span><\/li>\n
  3. Enter your email (all lowercase) to request an Verification Code that will be sent to your email.\u00a0<\/span><\/li>\n
  4. In a separate tab, check your email. You should receive a message from info<\/a><\/strong><\/span>@smcdairy.com<\/a><\/strong> with the subject line: \u201cAccount Access Recovery\u201d that has your Verification Code (don\u2019t forget to check your Spam or Junk folders for this email).\u00a0<\/span><\/li>\n
  5. Navigate back to our website and input your Verification Code (code is case-sensitive)<\/span><\/li>\n
  6. You will be asked to create a new password.<\/span><\/li>\n<\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Why can\u2019t I log in?” open=”off” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#009460″ _builder_version=”4.23.4″ _module_preset=”default” body_font=”Poppins||||||||” body_text_color=”#424242″ text_orientation=”left” custom_margin=”0px||0px||false|false” global_colors_info=”{}” toggle_font=”Poppins|800||on|||||” toggle_font_size=”22px” toggle_line_height=”1.1em”]<\/p>\n

    As part of the transition to our new home delivery e-commerce platform, all customer account passwords have to be reset. To reset your password, <\/span>visit our online store<\/strong><\/span><\/a> and select \u201cForgot your password?\u201d and follow the prompts.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What do I do if I do not have an email address connected to my account or if my email address has changed?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#009460″ use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.23.4″ _module_preset=”default” body_font=”Poppins||||||||” body_text_color=”#424242″ text_orientation=”left” custom_margin=”0px||0px||false|false” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”Poppins|800||on|||||” toggle_font_size=”22px” toggle_line_height=”1.1em” open=”off”]<\/p>\n

    Please reach out to Customer Service directly to update your account with your current email address.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Why can\u2019t I see my standing order?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#009460″ use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.23.4″ _module_preset=”default” body_font=”Poppins||||||||” body_text_color=”#424242″ text_orientation=”left” custom_margin=”0px||0px||false|false” global_colors_info=”{}” toggle_font=”Poppins|800||on|||||” toggle_font_size=”22px” toggle_line_height=”1.1em” open=”off”]<\/p>\n

    You should now be able to see your standing order. If you do not, please add your preferred subscriptions or email Customer Service for assistance.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”When is my order due?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#009460″ use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.24.0″ _module_preset=”default” body_font=”Poppins||||||||” body_text_color=”#424242″ text_orientation=”left” custom_margin=”0px||||false|false” hover_enabled=”0″ global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”Poppins|800||on|||||” toggle_font_size=”22px” toggle_line_height=”1.1em” open=”off” sticky_enabled=”0″]<\/p>\n

    Your order is due 48 hours before your scheduled delivery. You can confirm your delivery day under your home delivery Profile.<\/p>\n

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    Still have questions?<\/h2>\n

    Reach out to Customer Service\u200b Monday through Friday from 8 a.m. to 3 p.m. at 844-762-6455<\/a> or customerservice@smcdairy.com<\/a><\/p>\n

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    Our new home delivery website is officially live! Thank you for your patience as we completed this transition. We are excited to share this new shopping experience with you, and we hope you enjoy it as much as we do. 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