[et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-18px||false|false” custom_margin_tablet=”” custom_margin_phone=”||8px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||18px||false|false” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” bottom_divider_style=”wave” bottom_divider_color=”#FFFFFF” bottom_divider_style_tablet=”” bottom_divider_style_phone=”” bottom_divider_style_last_edited=”on|phone” bottom_divider_height_tablet=”” bottom_divider_height_phone=”50px” bottom_divider_height_last_edited=”on|desktop” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”FAQs” text_orientation=”center” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|800|||||||” title_font_size=”80px” content_font=”Poppins||||||||” content_font_size=”21px” content_line_height=”1.5em” subhead_text_color=”RGBA(0,0,0,0)” subhead_line_height=”1.1em” background_color=”RGBA(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(10,1,1,0.3) 0%|rgba(10,0,0,0.2) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(10,1,1,0.3)” background_color_gradient_end=”rgba(10,0,0,0.2)” background_image=”https:\/\/southmountaincreamery.com\/wp-content\/uploads\/2021\/04\/SMC-FAQ-Hero-Image-2-4-21.jpg” custom_button_one=”on” button_one_border_radius=”0px” button_one_custom_margin=”|||15px|false|false” button_one_custom_padding=”||||false|false” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”|0px||0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”170px||230px||false|false” custom_padding_tablet=”” custom_padding_phone=”70px||100px||false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” content_font_size_tablet=”” content_font_size_phone=”17px” content_font_size_last_edited=”on|phone” content_line_height_tablet=”” content_line_height_phone=”1.4em” content_line_height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Chefs” _builder_version=”4.16″ background_color=”rgba(255,255,255,0)” background_size=”initial” background_position=”top_left” custom_padding=”60px|0px|100px|0px||” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”row” module_id=”product-faq” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px|0px|50px|0px||” custom_padding_tablet=”||60px||false|false” custom_padding_phone=”0px|0px|60px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|on|off%22″ _builder_version=”4.16″ max_width=”60px” module_alignment=”center” custom_margin=”|510px|10px|||” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”gcid-body-color” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”gcid-primary-color” use_icon_font_size=”on” icon_font_size=”24px” admin_label=”Accordion” module_class=”lwp-toggle-icon” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”gcid-body-color” toggle_level=”h3″ toggle_font_size=”40px” transform_scale=”104%|104%” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”-4px|||0px|false|false” custom_padding=”|||0px|false|false” border_width_all=”0px” border_style_all=”none” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22%93,%22gcid-body-color%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22%93}”][et_pb_accordion_item title=”Is your milk organic?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
South Mountain Creamery milk is minimally processed right on-site. Although it is not certified organic, we follow many of the same processes as organic milk producers. In addition, our <\/span>Trickling Springs Organic<\/a><\/strong><\/span> line is certified organic.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are your products antibiotic and hormone free?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, our cows are grass-fed, and antibiotic and hormone free.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are your practices for the ethical treatment of animals?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Taking care of our cows is our number one priority. Without our cows, we can\u2019t do what we do. Our cows are grass-fed in the pasture, given a supplemental diet of grain, provided with comfortable shelter in the barn, and cared for by a qualified, large-animal veterinarian. They receive bi-weekly foot care as well.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is your milk pasteurized and homogenized? ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all of our milk is pasteurized to meet federal guidelines. Our only non-homogenized product is our creamline milk.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(66,82,82,0.51)” divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”home-delivery-faq” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”35px||50px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”Poppins|800|||||||” header_text_color=”#005950″ hover_enabled=”0″ global_colors_info=”{}” module_id=”home-delivery-faq” link_option_url=”home-delivery-faq” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”gcid-body-color” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”gcid-primary-color” use_icon_font_size=”on” icon_font_size=”24px” module_class=”lwp-toggle-icon” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”gcid-body-color” toggle_level=”h3″ toggle_font_size=”40px” transform_scale=”104%|104%” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”-4px|||0px|false|false” custom_padding=”|||0px|false|false” border_width_all=”0px” border_style_all=”none” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-body-color%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22,%22open_toggle_text_color%22,%22open_toggle_text_color%22%93}”][et_pb_accordion_item title=”Do I live in your delivery range?” open=”on” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We deliver to many parts of Maryland, Pennsylvania, Virginia, Washington, D.C, and North Carolina.<\/span> To see if you fall within our delivery area, visit us <\/span>here<\/a><\/strong><\/span> and enter your address.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I sign up for home delivery?” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Signing up for home delivery is easy! Visit us <\/span>online here to register.<\/strong><\/span><\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How often can I get deliveries?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We deliver to neighborhoods as often as once a week. When you register, we\u2019ll let you know which day of the week you can expect your deliveries.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where will my order be placed when it\u2019s delivered?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We ask SMC customers to leave out a cooler (or one of our SMC Porch boxes) in an accessible area like your porch or front steps so that your items stay cold and safe. Our drivers will not deliver your order without a box or cooler available, however you can request that your items be delivered regardless of a porch box or cooler present.<\/p>\n You can request that the driver leave your delivery at an apartment front desk, with a concierge or doorman by adding a note to the drivers notes section in your account.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How should i prepare for my home delivery order?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Icing down coolers:<\/strong><\/span>\u00a0add ice packs and\/or frozen water bottles to your coolers when you are expecting a delivery. Any time spent in a non-iced cooler can shorten the shelf life.<\/span><\/p>\n<\/li>\n We have found that\u00a0frozen water bottles\/ice packs<\/span>\u00a0<\/strong>tend to stay frozen longer; better maintaining the temperature in the cooler.<\/span><\/p>\n<\/li>\n When storing milk in the fridge, we recommend\u00a0not storing the milk on the door<\/strong><\/span>\u00a0or in the front as these are two places that deal with temperature changes. Please be sure to store the dairy products in the\u00a0middle towards the back<\/strong><\/span>\u00a0where it is coldest in the fridge.<\/span><\/p>\n<\/li>\n Ideal fridge temperature is 36 degrees<\/span>\u00a0<\/strong>for milk to last until date. A warmer fridge can shorten the listed expiration date!<\/span><\/p>\n<\/li>\n<\/ul>\n Our drivers are instructed to not leave an order if there is not a cooler present.\u00a0Thank you for your cooperation!<\/strong><\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How will I know my order has been delivered?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Our team\u2019s goal is to deliver your order within the same time each week so that you can anticipate your order arriving within a consistent delivery window. Any changes to your weekly delivery schedule will be communicated via email and SMS text notifications; you can opt-in to those notifications in your home delivery account.<\/p>\n Your account includes a drivers notes section where you can request a knock at the door or a doorbell ring once your order has been delivered. Most routes also include the option to receive a text message alert when your order has been delivered. These settings can be adjusted in your account preferences.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How does the Live Cart work?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n All home delivery orders use the Live Cart feature, which lets you add or remove items throughout the week leading up to your order cutoff time. This includes orders containing bundles, produce bags, a la carte items, and all other products.<\/p>\n At the time of your order cutoff, the live cart will submit your order automatically. The flexible Live Cart process allows you to make changes to your order in real time without having to worry about submitting your order in time each week!<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do home delivery deposits work?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Some of our products require a small deposit for their reusable packaging, such as glass milk bottles and insulated produce bags. When you purchase these products, we will charge for the deposit as well. When you return reusable packaging to us, we return your deposit as a credit to your home delivery account.<\/span><\/p>\n To return items, leave them in your home delivery porch box where you receive your order. Our delivery drivers will pick them up when they drop off your next order. You can also return them to either our farm<\/a><\/strong><\/span> in Middletown, Maryland or our downtown Frederick<\/strong><\/span><\/a> location to receive your credit.<\/span><\/p>\n Here is a list of items that require a deposit:<\/span><\/p>\n Additionally, our recyclable and reusable Ice Cream Boxes do not require a deposit, but can be returned to South Mountain Creamery to be reused to reduce waste.<\/span><\/p>\n Lastly, due to possible cross-contamination, we cannot accept used egg cartons. We ask that you please recycle them.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(66,82,82,0.51)” divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”farm-faq” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”35px||50px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”gcid-body-color” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”gcid-primary-color” use_icon_font_size=”on” icon_font_size=”24px” module_class=”lwp-toggle-icon” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”gcid-body-color” toggle_level=”h3″ toggle_font_size=”40px” transform_scale=”104%|104%” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”-4px|||0px|false|false” custom_padding=”|||0px|false|false” border_width_all=”0px” border_style_all=”none” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22%93,%22gcid-body-color%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22%93}”][et_pb_accordion_item title=”Where are you located?” open=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We are located in Middletown, Maryland, just about halfway between Frederick and Hagerstown off Alt Route 40.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I park?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We have parking on-site at the farm, right outside of Karen\u2019s Kountry Store, and additional parking just across the street.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are your hours of operation?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Karen\u2019s Kountry Store is open Monday to Thursday from 11:00 a.m. to 5:00 p.m., Friday from 11:00 a.m. to 6:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m., and Sunday from 11:00 a.m. to 6 p.m. If you\u2019re coming to see the cows get milked that occurs at 1:30 p.m. everyday!<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I bring my dog?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, as long as your four-legged friend is leashed at all times and is well behaved! Please note that dogs who have not been around large animals may react differently. If you are unsure, we ask that you leave your pup at home, so as to not to create an unsafe situation for our cows or guests. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is appropriate footwear?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Be sure to wear comfortable, closed-toed shoes to the farm!<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there restroom facilities?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, there are portable toilets located throughout the farm.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can large groups visit for tours?” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Absolutely! We just ask that you make an appointment with us in advance. Click here<\/a><\/strong><\/span> to learn more about our tour offerings.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to buy a ticket to visit?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Nope! You can come visit us, see the cows, and visit our store without a ticket or entrance fee.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is there to do at the farm?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n There are plenty of fun things to do and see at our farm all year long!<\/span><\/span><\/span><\/p>\n <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What happens in the case of inclement weather and I\u2019ve scheduled a calf feeding or tour?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We will reach out to you to let you know that your appointment has been rescheduled. We will work with you to reschedule for a time that works best for you and your group.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How early should I arrive before my scheduled tour or calf feeding?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nHome Delivery FAQs<\/h2>\n
\n
\n
Farm FAQs<\/h2>\n
\n
\n